I honestly just had to share this. I was highly impressed with our experience at Universal Studios. We surprised my son with a trip there yesterday and it was a beautiful day to go. The kiddo loves Transformers and we had waited a little while after it was open to head out there. We saw Optimus Prime and Bumblebee and then went to ride the actual ride. While we stood there waiting a while it ended up the ride was having technical difficulties. Okay well, we will go somewhere and then come back. That's what we did. Only when we got back it was a 2 hour wait to get on the ride. :( So needless to say a 7 year old is not really going to wait 2 hours. (Neither does Mommy and Daddy) We thought we would give it another shot later on and explore some other areas. It was getting later in the day and we thought surely it would slow down. Nope. :) LOL So we figured we just wouldn't get to do it. While we were sitting on a bench and deciding where we wanted to head next, "Doc Brown", a character at the park, walked up and was talking to us. My son started telling him how he was wanting to ride that but we had waited for an hour and it was broken and now it was a 2 hour wait. My husband and I told him we guessed we would catch it next time we came. He then proceeded to take us over to the ride and get us in the ride up near the front. I was shocked! That was the last thing I would have ever expected. Everyone was so incredibly nice and told us how sorry they were that the ride had broken down and that they wanted us to be able to ride it. That was amazing. I have never seen/experienced a theme park doing that before. It was awesome and the new ride is amazing! It was a great day and my son had a blast! Thank you to Universal Studios for making this guy's day!!!